Dear VALUED CUSTOMER,

In out continuing effort to improve the quality of our products and services to our customers, FGS Customer Service is distributing Surveys that allow consumers to rate the service provided and offer general comments.

The survey typically takes less than 5 minutes to complete.

Thank You
 

CUSTOMER INFORMATION:
Name: Company:
Address: City:
State: Zipcode:
Country:  
Email: Sales Order / P.O. #
Product Purchased:
 
CUSTOMER SURVEY:
 
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
1. FGS Informative literature (bound and/or website) was beneficial during ordering/installation of product.
 
 
 
 
 
 
2. FGS Sales Department quickly responded to your need with beneficial and accurate information.
 
 
 
 
 
 
3. Products were delivered on schedule according to promised ship date.
 
 
 
 
 
 
4. Products packed/bundled appropriately to prevent damage.
 
 
 
 
 
 
5. Product received appeared to be manufactured to a high degree of quality.
 
 
 
 
 
 
6. Installation instructions were clear and readily available.
 
 
 
 
 
 
7. All accessories required for installation were available at start of installation.
 
 
 
 
 
 
8. Training by FGS Field Service Engineer was punctual and clear.
 
 
 
 
 
 
9. FGS product met service requirements.
 
 
 
 
 
 
COMMENTS:
 

 

   

 

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Star Fiber Glass Systems
P.O. Box 37389 - 2425 S.W. 36th Street
San Antonio, Texas 78237
Phone: (210) 434-5043  Fax: (210) 434-7543
e-mail: info@starfiberglass.com

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